Cheaper Subscription Product

Welcome! You are encouraged to register with the site and login (for free). When you register, you support the site and your question history is saved.

Company A provides a business software for which companies pay an annual subscription fee, which includes help support provided by Company A's team of account managers. To reduce the cost of providing help support to half of last year's cost, Company A has redesigned its product offering to include two variants. To achieve this, Company A plans this year to move enough of its clients into a cheaper subscription that includes no access to help support to reduce the number of account managers to half of last year's number.

Which of the following is required for the redesigned product offering to achieve its aim?