Moving Offshore

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This year, our company has moved its call center service team from within the country to an offshore location. Some members of our organization have questioned whether we are providing equal customer service, per dollar of cost, as we did before. We most certainly are, as is indicated by our satisfaction surveys administered at random to people who call the company help line.

In the argument given, the two boldfaced portions play which of the following roles?

Review: Moving Offshore


Explanation

Reading the question: since this is a boldfaced question, our task is to identify the role of each sentence in the argument given.

Sentence

Starts With.../Includes...

Function

1st

"This year, our company has moved"

Fact

2nd

"questioned whether we are providing"

Question raised (with implicit opinion)

3rd

"We most certainly are, as is..."

Opinion + evidence answering question



The first sentence gives a fact, in bold. The second gives a question that has been raised, with an implied opinion. That question is in bold. The third gives a direct opinion, contrary to the implied opinion, with a piece of evidence attached on the end.

Applying the filter: according to the answer choices, the first bold part either "lends support" or "states the conclusion." But the content of the conclusion is not the first statement--it's the second one. We are providing equal customer service, per dollar of cost, as we did before. That's what the author believes. So choices (A) and (C) are out. We look for an answer choice that attributes the second boldfaced sentence correctly. Only (B) makes that attribution correctly. The correct answer is (B).


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